Mindy Kaplan is the Senior Director of Communications and Leadership at Lou Malnati’s Pizzerias and has held this newly created position since the end of 2017. Prior to that, she was the Director of Marketing at Lou Malnati’s for 14 years. Before joining Lou’s she held positions of increasing responsibilities at a public transportation agency in Chicago for 17 years and was the Director of Marketing for 10 of those years.
In her current role, Mindy is responsible for the public relations and brand management of Lou Malnati’s 54 Chicagoland pizzerias, the leadership development and engagement of its 3000 employees, and the operation of its e-commerce division. Her management and execution experience ranges from traditional advertising to new social and digital marketing and includes customer engagement, sales, public relations, branding, grassroots marketing, graphics design, customer service, and e-commerce.
Through Lou Malnati’s leadership development program, Compass, Mindy has taken on the challenge of not only her own personal and professional growth, but also further developing and expanding that program to front-line employees, coaching team members and managers, and training and mentoring new coaches. With a vigorous passion, she has recently been tasked with creating a comprehensive leadership development and training program within Lou Malnati’s titled Leadership Exploration and Development (LEAD) that will focus on both the skills training and self-awareness proficiencies of managers at all levels. She LEADs with aliveness!
Mindy received her BA in Journalism from Northern Illinois University and her MBA from DePaul University in Chicago. This fall she will start her coaches certification training for Conscious Leadership. She and her husband David live in Riverwoods, Illinois and have 4 adult sons and three dogs.